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Returns

If you have products that need to be returned, please contact your Supplies Consultant, email us at fxsupplies@onesource.co.nz or phone 0800 933 008. If the return is accepted, Fuji Xerox will issue a Return Advice (“RA”) number.

Returned goods will only be accepted if the return request is agreed to by Fuji Xerox and the returned package has the Fuji Xerox generated RA Number. All goods for return must have a Return Authorisation (RA) number issued. Fuji Xerox reserves the right to refuse to accept or credit products that have been returned to them without prior agreement.

Fuji Xerox reserves the right to request you to return goods due to cancellation or amendment of an order. Only products returned in original saleable condition will be considered for credit to your account.

Fuji Xerox, including, without limitation, its related and affiliated entities, its subsidiaries and its licensees, successors and assignees, reserve the right to amend these terms at any time and to make exceptions on a case-by-case basis.